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 Strategic Assessments for Distressed Companies 

 research report prepared by, Maria Vannucci, founder of Marican Incorporated. 

* Appointed Business Rescue Practitioner with CIPC 

* Advanced Certified Business Rescue Practitioner (UNISA) 

Copyright to Marican Incorporated 

This material is intended to be a guide only and no part of these materials are intended to be advice, whether legal or professional. You should not act solely on the basis of the information contained in these materials as parts may be generalized and may apply differently to different people and circumstances. 

Further as laws change frequently, all practitioners, readers, viewers and users are advised to undertake their own research or to seek professional advice to keep abreast of any reforms and development in the law. To the extent applicable by law Marican Incorporated and all staff, exclude liability of any loss or damage claims and expenses including but not limited to legal costs, indirect special or consequential loss or damage (including but not limited to negligence) arising out of the information in the materials. Where any law prohibits the exclusion of such liability Marican Incorporated limits its liability to the re-supply of the information. 

Introduction 

Volatility in our economy has had a significant impact on the financial performance of virtually all middle market companies across most industries. Instability in the financing and credit markets, high unemployment, low consumer sentiment, and the subsequent impact on overall economic growth has forced many middle market companies file for business rescue proceedings or proceed directly into liquidation. 

Companies in this position, specifically the business owners, are faced with an array of challenging decisions that will ultimately determine the future of the company, its employees, and all stakeholders. From the perspective of shareholders/management, choosing the right course of action during this critical time (i.e. recovery, restructuring, sale, bankruptcy, liquidation, etc.) is a daunting task. 

As many distressed companies walk the fine line between viability and insolvency, the concept of Strategic Assessments has surfaced as a common approach to analyzing and understanding the best financial or strategic alternative. Strategic assessments use facts and data (both quantitative and qualitative) to develop and then build support for the plan. 

As companies become more distressed, their future becomes more uncertain, which ultimately impacts various stakeholders, including shareholders, banks, management, employees, suppliers, customers, etc… Although virtually any company will find benefit in having a strategic assessment completed by an independent professional firm, it is particularly useful for distressed companies given that its various constituents will likely begin to raise serious questions about the company’s future. 

Overview of a Strategic Assessment 

overall purpose of a strategic assessment is to provide an analysis of, and guidance on, the best strategic alternative available to a company given its specific situation. The cooperation from management and shareholders is typically needed. Generally speaking, a distressed company has a limited number of options it can pursue (as illustrated above page 3). The primary focus of the assessment itself is to determine which option will result in the best outcome for a company’s shareholders as well as the resulting impact of each of the options on various stakeholders. 

Before a conclusion can be drawn, the advisor will perform an in-depth analysis to fully understand: 

(1) the viability of the company as a going-concern, prospects of recovery and possible restructuring options, 

(2) the market value of the company in a forced sale scenario and the likelihood a sale can be consummated, 

(3) refinancing options, and 

(4) liquidation value, as well any other relevant option. 

The typical scope of work will vary depending on the amount of time available to complete the assessment and the amount of detail/depth of analysis required to reach a conclusion. The scope of work completed by the financial advisor in a strategic assessment will typically include the following: 

➢ On-site visit and facility tour 

➢ Interviewing key management and middle staff 

➢ Gathering qualitative and quantitative information from company representatives, head of departments 

➢ Analytical analysis of financial records 

➢ Assessing Viability factors that caused distress 

➢ Identify emergency objectives and implement an emergency cash flow plan 

➢ Consider options and survival tools 

➢ Utilizing projections created by management to analyze free cash flow (and developing upside and downside scenarios) 

➢ Identifying improvement opportunities to enhance value 

➢ Assessing the value of the company using various methodologies including: 

  1. I. precedent transactions 
  2. II. Public company comparable 
  3. III. Discounted cash flow 
  4. IV. Leveraged buyout 
  5. V. underlying asset value 

Components of a Strategic Assessment 

The analysis performed during a strategic assessment is generally very detailed and meant to encompass all factors, both internal and external, that influence the company’s future performance. The crux of the advisor’s assessment will be an in-depth review of internal/company-specific factors from both a qualitative and quantitative perspective. 

Additionally, external factors will be accounted for in terms of the overall economy, industry health, financial markets, etc. Once all components have been analyzed, conclusions and recommendations are derived as the various available strategic alternatives and what the outcome will likely be and how the various stakeholders are affected. Although strategic assessments will vary depending on a company’s specific situation, there are several key common areas of focus: 

Components of a Strategic Assessment continued… 

In terms of the quantitative analysis, facts are gathered relating to the company’s financial performance that will illustrate if the company is viable from a cash flow standpoint. Advisors will spend a considerable amount of time concentrating in this area as the conclusions drawn by the quantitative analysis will minimize any subjectivity. 

On the qualitative front, one of the goals and certainly a central part of the assessment is to determine if the company has an identifiable “reason to exist.” In other words, are there unique attributes about the company that will give it a competitive advantage resulting in a situation whereby it will be able to generate a profit and be self-sustaining into the foreseeable future? 

Ultimately, companies that cannot differentiate themselves from the competition and do not have an advantage whereby they can generate a profit will likely be a consolidation target (assuming that as part of another organization they can be profitable) or are deemed “not viable” and therefore not saleable as a going concern. The following text highlights and describes key areas of consideration for the company-specific factors measured in a strategic assessment. 

Company Specific – Quantitative 

Deep dive of historical and projected (pro forma) financial performance – Advisors serve as an unbiased third party and are responsible for challenging management’s projected financial performance. In many distressed scenarios, projections may be driven by a normalized run-rate to account for any recent restructuring initiatives and subsequent impact on key financial benchmarks such as gross margin and EBITDA. The ability to generate free cash flow in the near term will determine what options and how much time may be available to the company. 

Cost structure/impact of restructuring efforts – Understanding the level of variable and fixed costs will be a focal point for advisors. Industries that are successful in passing raw material price increases on to customers are favorable. Advisors will also assess the ability to further cut costs and the materiality of past and future restructuring efforts to determine an accurate run-rate EBITDA. 

Asset base assessment and/or appraisal – A fundamental component of assessing a company’s refinancing options understands its asset base and overall debt capacity (or lack thereof as in service business situations). Recent appraisals relating to the company’s owned land, buildings, and machinery and equipment are necessary to pinpoint an accurate borrowing base. If appraisals are outdated, discount rates are applied until new appraisals are completed. 

Overall valuation of the company – Ultimately, all of the aforementioned quantitative factors of the strategic assessment will have an impact on valuation. Advisors will apply several valuation methodologies to establish a range of value for the company. Valuation will likely be the single-most influential component of the assessment as it relates to deciding which option will produce the best outcome for the company and its stakeholders. 

Company Specific – Qualitative 

Operational strengths and weaknesses – Value is significantly increased for companies considered a highly value-added provider of a product or service in a unique niche with specialized or technologically advanced processes. Highly technical and unique operations create a more risky and costly scenario for customers to simply change to an alternate vendor. In turn, these attributes help to enhance going concern value in the business beyond liquidation value given the competitive advantage and resulting profitability and increased cash flow. Capacity utilization will also be a key benchmark for assessing the operational stability of the company. 

Product/service assessment – The attractiveness of products/services and end-user industries will impact the viability and salability of the company. Companies that manufacture or provide “niche” products/services and value-added content are differentiated from their competitors and are more likely to be viewed as having a “reason to exist.” 

Competitive advantages – Proprietary technology processes, equipment, and patents are a few of the competitive advantages that can drive value. If it is difficult to identify and understand competitive advantages, the more likely it is that the company is struggling due to a flawed business model (as opposed to a good company with a bad balance sheet) and, thereby, may be unable to generate profits and be self-sustaining. 

Assessment of key relationships with customers, vendors, and lenders – The financial health of customers and suppliers is a critical factor in the viability of any company. If customers or suppliers are believed to be distressed, value will deteriorate while the potential for a failed sale process increases. Advisors will complete a key customer deep-dive and assess customer concentration, profitability by product, and the ability of customers to resource work to an alternate vendor. A review of domestic and foreign customers will likely be performed to assess the impact of foreign accounts receivable on the company’s borrowing base. 

Geographic presence – A dynamic facility footprint, proximity to key customers, and international production capabilities may be key differentiating characteristics. Although it is not crucial that a company maintain multiple locations in and of itself, it must, however, be able to compete and execute its plan with the geographic footprint that it maintains. Companies that have multiple locations are able to benefit from the advantages that result and may be more likely considered to be attractive and, thereby, potentially more saleable. 

Potential buyer universe – Assessing the likelihood that a sale can be consummated is largely driven by the number of identified prospective buyers that: (i) are familiar with and/or compete in the industry, (ii) maintain experience with the seller’s products/processes, and (iii) can demonstrate an adequate source of financing. It is important to have an advisor that understands the industry and the various players because, although theoretically a company should be worth a certain value, it is another matter to know that there are buyers that would be willing and able to pay a certain value for the company. This is also the ultimate test of whether the company has unique attributes and a competitive advantage whereby the company is worth more being acquired as a going concern as opposed to a sale of the assets in a liquidation setting. 

Strategic Alternatives – Although in reality every company’s situation is unique and the options available to them vary significantly, there are, however, some high level strategic options that typically exist in most situations. When considering these alternatives on a continuum, they include the injection of new capital on the “least disruptive to operations” end of the continuum with a complete liquidation of the assets of the company as being the most disruptive. The table below provides a high level overhead of the merger alternatives typically available. 

Invest Additional Capital 

In an effort to continue operations or as part of the long term plan, new capital may need to be injected in to the business. 

The more distressed the company is the more likely it is that the existing shareholders will be diluted with the infusion of new capital. 

In many situations this may be required to show commitment to the business and gain the support of other stakeholders. 

It is typically considered to be a highly strategic move given the impact it typically has on the ownership structure and how it effects who controls/owns the company going forward. 

Refinance with Current/New Lenders or creditors compromise 

This option is typically only available if the company is only moderately underperforming or when the company has begun to show significant progress towards a full turnaround. 

This option is highly dependent on current market conditions as it relates to lenders willingness to lend and the prevailing view/attractiveness of the company’s industries. 

Additional capital may be required as a condition to receive additional debt financing or bringing in a new financial institution all together. 

Pursue a Going Concern Sale 

If it is determined that the business is saleable at a value likely to be in excess of a liquidation value a sale of the business as a going concern may be the best alternative. 

Although it may not be considered the most attractive option by existing shareholders and/or management in many causes it may be the only other option than liquidations given the amount of harm that has been done to the company’s reputation in the market given its struggles. 

Factors such as execution risk and incremental cash burn/funding required during the sale will play an important role in determining if a going concern sale results in the highest value and if it therefore will be the best strategic alternative. 

Restructure/Continue as a Going Concern 

This option may itself be a combination of investing additional capital and refinancing but essentially results in a new capital structure for the company whereby it positions the company to compete effectively in the future. 

The enterprise value of the business is likely to be a major point of negotiation as it ultimately impacts the value and amount of the business. The question is, will the stakeholders be prepared to extend their risk and what are the repercussions if the rescue fails and the company proceeds into liquidation? 

File Business rescue proceedings and pursue a Restructuring 

The filing of business rescue is simply the vehicle by which the company is able to execute a strategy and not an end-game in and of itself. 

Various strategies that may be accompanied as a result of a business rescue include: a reorganization of the company’s balance sheet, raise post commencement finance, the shedding of certain liabilities, compromise with creditors, etc. 

Liquidate 

In situations whereby the business is not saleable at an appropriate value as a going concern or if the various stakeholders are not able to reach a consensus on another plan in time a sale of the assets then a liquidation process may be necessary. 

Liquidation is typically considered to be the last resort as it typically results in a significant loss for shareholders, lenders and a loss of jobs for management and employees. 

Conclusion 

Whether a well-performing company is looking for a fresh perspective on its strategic plan or the shareholders of a struggling company are trying to build consensus as they attempt to remake and improve their business, a strategic assessment is a valuable tool to assist in charting a company’s future. 

 On 24 April 2023, with no prior notification, the nation received a rude awakening when SARS implemented the enhanced Approval of International Transfers (AIT) process with immediate effect. This change caused Tsunami waves within the financial services sector and taxpayers alike. 

The introduction of AIT imposed several changes to the Tax Compliance Status (TCS) process, including: 

  • • The consolidation of the “Emigration” TCS pin and the “Foreign Investment Allowance” TCS Pin to create the new “Approval for International Transfer” (AIT) TCS Pin; 
  • • The removal of the Tender option and the need to choose the Good Standing TCS pin for all other scenarios where a 3rd party wants to verify a taxpayer’s compliance; 
  • • The increase in the number of required supporting documents; and 
  • • The need to disclose local and foreign assets and liabilities at cost for the last 3 years. 

The AIT process, aimed at streamlining and expediting the approval process, now mandates that taxpayers who wish to authorize fund movements outside of South Africa, valued at more than R1 million (for residents), comply with the AIT application. 

Taxpayers who are formalized as non-residents do not have the same benefits as normal residents in terms of the expatriation of funds. South African tax residents may utilize their discretionary allowance of up to R1m to expatriate funds to foreign bank accounts, but non-residents do not have this luxury. Non-residents can only expatriate up to R1m during the calendar they ceased to be residents as a travel 

allowance and will need to obtain SARS compliance to expatriate funds in subsequent calendar years. 

By extending the scope of the AIT application to include non-residents, SARS aims to ensure comprehensive compliance and oversight of fund transfers. This expansion aligns with SARS’ objective of making compliance easier for taxpayers willing to adhere to their tax obligations, while making non-compliance harder and costlier for those who refuse to comply. 

It is clear that SARS intention is to follow the path of the taxpayers money cross borders. The 3 pillars of SARS strategic approach are as follows: 

1. The source of funds: How was the funds obtained? Where did the funds come from? Was tax paid on income received? 

2. Statement of Assets and Liabilities for both Local and Foreign assets: SARS wants to see the value of assets at cost and market value and align the equity growth year on year in comparison to income and assets declared. 

3. Where are the funds going? : SARS wants to see where you are repatriating to funds to which location, details of investment and banking institution. 

Taxpayers, whether residents or non-residents, will need to navigate the AIT process and provide the necessary information and documentation to receive approval for fund movements exceeding the specified threshold. This extension of requirements underscores SARS’ commitment to maintaining a robust and effective tax system that addresses both domestic and international financial activities. 

The inclusion of residents in the AIT application highlights SARS’ dedication to closing potential loopholes and ensuring that all taxpayers, regardless of their residency status, contribute their fair share to the tax revenue of South Africa. It serves as a reminder that compliance with tax regulations is essential for both residents and non-residents, promoting fairness and equity in the tax system. 

Taxpayers are advised to familiarize themselves with the requirements of the AIT application by firstly reviewing taxpayers tax diagnostic and risk reconciliation prior to considering the AIT process and ensure that they comply with all necessary documentation and disclosures when seeking authorization for fund movements outside of South Africa. Seeking professional assistance from tax advisors or experts can help navigate the complexities of the process and ensure compliance with the extended requirements. 

As SARS continues to enhance its compliance measures and enforce tax regulations, the AIT application represents a significant step towards achieving greater transparency, efficiency, and fairness in the tax system, benefiting both the revenue authority and taxpayers alike. 

Our specialized tax team will assist taxpayers with AIT applications with an extreme care and evaluate all potential risk factors. 

 Many clients are unaware of the tax implications regarding Keyman Insurance payouts and the accounting treatment of monthly premiums is vital. Indeed, the tax rules relating to the treatment of premiums paid out and the proceeds received are often overlooked. 

Although the memorandum of incorporation (MOI) or the shareholders’ agreement of the company may contain provisions on what should happen to the shares on a disability of a particular shareholder, they often do not take into account, the practical aspects involved. It’s important to note that, in terms of the Companies Act, 71 of 2008, no other agreement may supersede the shareholders’ agreement or MOI, so the company will need to ensure that if it is a buy and sell agreement they want to enter into, such agreement is properly aligned with the MOI and shareholders’ agreement. 

Deductibility of insurance premiums paid by the company 

Section 11(w) of the Income Tax, Act 58 of 1962, amended (“the Act”)(ITA), allows for a company to claim insurance premiums paid on the life of a director or in the case of a taxpayer, over the life of an employee, so long as the policy is what is referred to as a “conforming policy”. To claim the premiums paid on the policy in question the policy must contain a number of conditions and particularly: 

 A prohibition on the substitution of the life assured. 

 The premiums must be actually paid. 

 The policy must be owned by the company, or taxpayer, as the case may be. 

 The policy shall provide for a death benefit which shall not be less than an amount arrived at by multiplying the death benefit period of the policy by the lowest premium factor relevant to the particular policy year and any preceding policy year. 

 The policy issued must comply with the regulations issued by the Minister of Finance under paragraph (dd)(C) of the proviso to section 11(w) of the Act. 

Typically, a policy that conforms to the provisions of section 11(w) of the Act specifically provides that the policy complies with the regulations issued by the Minister. 

Furthermore, it is important to ensure that the specific policy contains all the conditions required in section 11(w) of the Act and the regulations issued by the Minister. It is only the premiums paid on a conforming policy that can be deducted for income tax urposes. 

Where, for example, a life insurance policy has been contracted such that the life assured may be substituted or premiums are payable at irregular intervals, or the minimum death benefit is not in conformity with the regulations issued by the Minister, the taxpayer cannot claim the premiums paid under section 11(w) of the Act. 

Those companies that are claiming insurance premiums on key personnel should ensure that the policies conform to the provisions of section 11(w) of the Act. The insurance company should issue a certificate to the policyholder confirming that the policy complies with the statutory provisions thereby confirming that the premiums are indeed deductible for tax purposes. If the policy does not conform to the rules set out in section 11(w) of the Act, the premiums will not be deductible for tax purposes. 

Nature of proceeds received 

If the policyholder receives a benefit under the policy because of the death, disability or illness of the insured, it is necessary to determine the nature of those proceeds for income tax and capital gains tax. 

In the event that the premiums were deductible under section 11(w) of the Act, any proceeds received from such a policy are specifically regarded as falling into “gross income” by virtue of paragraph (m) of the definition thereof contained in section 1 of the Act. 

In principle therefore, where the premiums paid on a conforming policy are deductible for tax purposes, any proceeds received under such a policy on maturity thereof or disposal thereof, will be regarded as “gross income” liable to normal tax. 

Where the premiums were not deductible, it is submitted that the proceeds received will constitute a receipt of a capital nature and thus not liable to income tax. 

It is necessary to consider whether such proceeds constitute proceeds as envisaged in the rules regulating capital gains tax contained in the Eighth Schedule of the Act. Where the company is the first owner of the policy and receives the proceeds on the maturity thereof, such proceeds will be excluded from capital gains tax in accordance with paragraph 55 of the Eighth Schedule of the Act. 

Where the policy proceeds are received by a company from a non-conforming policy, no tax will be payable on the proceeds received. If, however, the company wishes to distribute those proceeds to the company’s shareholders, dividend tax will become payable thereon. 

If a company owning insurance policies wishes to award those policies themselves to the company’s shareholders, that award is also subject to dividend tax. 

Capital Gains Tax (CGT): 

In terms of paragraph 55 of the 8th Schedule to the ITA, the proceeds of key-man policies are exempt from CGT in the following instances: 

 where the person is the original beneficial owner of the policy; 

where the person, whose life is insured, is or was an employee or director and any premiums paid by the person’s employer were deducted in terms of section 11(w) of the ITA; 

 where the policy is a risk policy with no cash or surrender value; 

 where the policy’s proceeds are exempt from income tax under section 10(1) of the ITA. 

Tax implications for Buy and Sell of shares 

Refer to your policy and determine the tax status whereby it clearly stipulates if premiums are ‘non-tax deductible’, therefore I presume that the policy does not meet the requirements of section 11(w). In other words, the premiums were not deductible as an expense but rather offset against directors’ loan accounts. If so, then the proceeds of this policy is of a capital nature and is exempt for taxation in terms of section 10(1)(gG), however, in the case of an income protection policy and annuities paid in terms of the policy the proceeds would be taxable and included in gross income. 

If risk policies are used to fund the buy and sell agreement, the proceeds are exempted from CGT in terms of paragraphs 55(1)(a), (c) and (e) of the 8th Schedule to the ITA. 

Inconclusion 

Considering the above, depending whether section 11(w) was applied or not, it appears that the keyman policy payout is subject to taxation and the buy and sell policy is of a capital nature therefore exempt from taxation. 

Introduction 
Many franchisors specify Minimum Performance Criteria (MPC) as an instrument to direct the performance and expectations of their franchisees, and protect the brand. Whether a particular sales level or minimum standard of compliance, the criteria establish the minimum level of franchisee performance acceptable to the franchisor. Failure to achieve the criteria typically sets in motion a framework whereby the franchisee must rectify the situation. MPC provide a performance backstop and a structure to help maintain a minimum level of performance for each unit. Franchisees understandably regard MPC with less enthusiasm. After all, MPC provide a reason to be performance-managed, and ultimately terminated, depending on their performance and actions. That said MPC can also provide franchisees with a protection mechanism to the extent they help protect their interests from problem franchisees in the group taking shortcuts, failing to perform, and generally bringing the network into doubt in the eyes of consumers, network bankers and accountants etc. This article addresses a number of areas relating to Minimum Performance Criteria from both a franchisors and franchisees perspective (whether a single-unit operator, multi-unit and/or master franchisee). 

Minimum performance levels and criteria
MPC can be identified by a number of similar terms, such as Minimum Performance Objectives and Minimum Performance Standards. The intent is generally the same. MPC establish the base performance level required by franchisees. They establish a performance level which is regarded as below borderline acceptable to the extent that if the particular performance level is not achieved, the franchisor would rather than franchisee were not in the system. From the franchisor’s point of view, the franchisee is just not exploiting the system and territory to a satisfactory level and would rather find a replacement. Furthermore from the franchisee’s perspective, not achieving certain objectives might also indicate to them their talents and energies might be better put to alternative use as well. But not surprisingly, a franchisee might not regard the situation this way.  Who sets the criteria?  Who sets the criteria depends on how the franchise system has been designed. There are three key options. Sometimes a franchisor unilaterally sets MPC for each franchisee. Second, and more commonly, the franchisor and franchisee agree upon standards during the business planning process. Third and finally, and very rare, franchisees sometime set their own minimum levels of acceptable performance. Which system is best really depends on the particular business and circumstances. Many franchisors prefer to work ‘with’ franchisees when setting the MPC as part of an annual business planning process. The business plan provides a positive focus for setting goals and objectives for the year, that should be mutually beneficial to the franchisor and franchisee. The process should be positive and focus on development. Close to the completion of the business plan, the MPC will often be set. And obviously, by virtue of their title, MPC are the minimum acceptable performance level. They are 
not the level of performance aimed for. Determining the goals and objectives first, working through how these will be achieved, determining the viability of the planned course of action etc, then provides a positive platform from which minimum mutual acceptable levels of performance can be discussed. In this context, it is easier for the franchisor, and importantly the franchisee, to agree upon what level of performance they agree would be unacceptable from their point of view. 

MPC and different levels of franchisees 
Minimum performance requirements are a structure and framework that can be applied, like a pattern, to all levels of franchisees. MPC can be applied to a single-unit lawn-mowing owner, a multi-unit owner of two or three restaurants, a master franchise holder for a region, and an investor securing exclusive rights to expand an overseas franchise concept in a target country. For a particular individual franchise system, many of the criteria associated with a single-unit operator, will also likely apply to a multi-unit and/or master franchisee. As the level of franchise type or opportunity increases so does the range of criteria that may be appropriate. 

Minimum performance criteria – a reality check 

Minimum performance criteria should not only be limited to important areas of the business, they must also be realistic. After all, minimum performance criteria are designed to address a minimum acceptable level rather than expected (or target) level of performance. It is a general view that minimum performance criteria are often misused. Examples include a franchisor (whether intentionally or not) requiring criteria that will be hard, notwithstanding the franchisee’s best endeavours, to achieve. Often, this situation arises because the franchisor assumes a level of performance to be achievable based on a false assumption. There’s a fine line between protecting a franchisors interests and providing an unfair requirement upon a well-intentioned and qualified franchisee For this reason, some franchisors will hold off setting MPC until a particular franchisee has been trading for a year or more. That trading then establishes a history upon which certain criteria can be more safely set.\
 
What happens when criteria are not met? 
The concept of MPC is often accompanied by a framework specifying what happens if MPC are not met. What happens will be unique to the specific way the clause or framework has been drafted. For example, some criteria might be absolute and failing to achieve them will be outright critical to the agreement. Conversely, some frameworks may allow the franchisee to miss performance criteria once or twice, but if it happens three times in consecutive months, or say three times in a six month period, then the situation needs to be rectified. How the situation is rectified will depend again upon what strategic decisions were made when designing the franchise system and how the specific clauses in the franchise agreement have been drafted. We advocate, where there is a breach, that a franchisor representative meets with the franchisee to discuss, plan and agree upon a required active course of action and initiatives to be undertaken by the franchisee in order to rectify the situation within an agreed upon time period. The actions and initiatives the franchisee undertakes will depend on the criteria requiring rectification. As examples, additional training maybe required in order to help resolve a compliance problem. If the 
issue is related to sales performance, a more active focus on prospecting and sales activity maybe required. Again, this may require some training, and it may also require increased marketing activity and investment on the part of the franchisee. From a franchisors viewpoint it is essential that the franchisee does take active steps to rectify the situation. It is possible of course that the franchisee fails to meet some minimum performance criteria for valid reasons – such as the opening of a competitor across the road. Such circumstances need to be taken into consideration. The bottom-line underpinning MPC is termination. The franchisee, by failing to meet MPC as required in the franchise agreement signed by both parties, risks losing their investment in the franchised business. 
Why are MPC important? What do they aim to achieve? 
From the franchisors point of view it is important to have franchisees who maximize the potential of the concept in their territories. This is because the market size, particularly in a country like RSA, is limited. The difference between a two, five or ten percent change in sales can have a dramatic impact on the profitability of both franchisees and the franchisor. For a franchisor, in a market as small as RSA where there is limited overall scope for royalties, this can be of vital importance. To ensure a level of performance achievement by franchisees the franchise network must have a performance management mechanism. Part of the performance management mechanism flows through the initial strategy and requirements for recruiting franchisees, related performance management infrastructure for existing franchisees (e.g., franchisor and franchisee business planning cycles, performance reviews, call cycles, field visits, action plans etc) and a culture whereby high performance is encouraged (e.g., consider rewards and recognition programs) at both the franchisor and franchisee level, including the staff of both entities. MPC can provide an important structural element within this wider performance management framework. They can provide a bottom-line protection for the franchisor in the event a franchisee underperforms. From a franchisees point of MPC make clear minimum acceptable levels of performance. In addition, MPC help protect incumbent franchisees from other non-performing or sloppy franchisees within the network. 

Conclusion 
MPC are an important structural element employed by many franchise systems. Whether a particular level of sales, or number of outlets opened within a specified timeframe, the minimum performance criteria outline the bottom-level of performance acceptable to the franchisor. How the MPC are structured depend on how the franchise system is designed. As outlined above, there are many different ways MPC can be structured and work. 
From a prospective franchisor’s point of view there are important decisions to make during the strategic planning process prior to launching a franchise system. In addition, the prospective franchisor needs to ensure MPC are located within an infrastructure that more generally fosters and encourages the performance development of franchisees. After all, it is not positive to always focus on MPC because they are the ‘minimum acceptable’ rather than ‘expected level’ of performance. Important questions to address include the following. What do I do if MPC are not met? What tools and guidance do I have available to assist the franchisee to rectify performance? How do we 
measure whether performance has improved? What if agreed upon actions have not been taken or implemented by the franchisee? How are we going to record and evidence this if required? 

A prospective franchisee or investor on the other hand needs to take care when evaluating a particular franchise opportunity, regardless of whether it is for a single unit, multiple-unit or master franchise. The criteria and framework associated with MPC need to be clearly understood. The prospective investor must also ensure that any criteria individually specified are reasonably achievable. To that end, in addition to normal due diligence the prospective franchisee should also talk with existing franchisees about their experiences with MPC in the franchise system. 
MPC are important but they must exist within a culture supporting the ‘development’ of franchisees. The ‘development’ focus may include compliance but should also focus on the business development of franchisees. The point is that the focus of the relationship should be a positive, which is the development of franchisee performance. The focus for relationship should not be on minimum levels of acceptable performance. 

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